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What does the OPP team do?
OPP is responsible for billing customers and providing access to our products, as well as some aspects of school account maintenance.
When does Support interact with OPP?
For anything regarding the set up and activation of products
Some Examples include…
When a school shows a product as purchased, but it is not showing up within their account
When a school is requesting an invoice
When the account admin is requesting additions or name changes within their account structure locations
When a school needs their account temporarily reactivated for accessing historical data
Anyone in Support can submit OPP requests. For walkthrough on how to submit Salesforce Requests, click HERE.
Breakdown of OPP Owned Items
Example work flow
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