What does the Tech Services team do?
Technical Services delivers pre- & post-sale technical services sessions assisting customers in the implementation of integrations (SSO, API, LTI, etc).
When does Support interact with Tech Services?
While Technical Support Specialists (Tier II) often assist with the maintenance of integrations and resolution of integration-related issues, Technical Services...
Handles the initial setup of any product integration
Assists with more complex integration issues that are beyond the scope of Customer Support
The Enrollment Services team (sub-team of TS) handles the management of NON-eoa Calvert Customers
Only Technical Support Specialists (Tier II) directly interacts with the Technical Services team.
Breakdown of Tech Services Owned Issues
Example work flows
*For Calvert Digital Form links (for NON-eoa customers), click HERE.